Bil

Perkara

Huraian

1

Tempahan dan Bayaran

1.1 Tempahan hendaklah dibuat di dalam booking platform website 2 hari sebelum tarikh masuk.

1.2 Bayaran 50% diperlukan untuk mengesahkan tempahan 1.3 Bayaran penuh diperlukan selewat-lewatnya 2 hari sebelum tarikh check in.

2

Polisi Pembatalan dan Pemulangan

2.1 Semua bayaran tidak akan dipulangkan sekiranya pembatalan dibuat kurang daripada 24 jam sebelum tarikh ketibaan.

2.2 Caj admin sebanyak RM5 akan dikenakan untuk setiap pembatalan.

2.3 Penjadualan semula tidak dibenarkan bagi pembatalan saat akhir (dalam tempoh 24 jam sebelum ketibaan) atau ketidakhadiran.

3

Waktu Operasi

3.1 Waktu masuk (check-in) berkhemah: 8.00pagi-8:00 malam

3.2 Waktu keluar (check-out) berkhemah: 7.00 petang

3.3 Waktu berkelah (picnic): 8.00 pagi – 7.00 petang

3.4 Denda akan dikenakan jika keluar lewat tanpa kebenaran. 

4

Keselamatan

4.1 Pihak pengurusan tidak akan bertanggungjawab atas sebarang kehilangan, kerosakan harta benda, kemalangan, kecederaan atau kematian semasa berada di tapak.

4.2 Aktiviti berkhemah dan berkelah adalah atas risiko sendiri.

4.3 Pengunjung hendaklah mematuhi arahan dan tanda amaran keselamatan yang disediakan.

5

Larangan

5.1 Dilarang membawa alkohol, dadah, senjata api, atau bahan mudah terbakar.

5.2 Dilarang membuat bising berlebihan terutama selepas 11 malam.

5.3 Dilarang menebang pokok, memetik tumbuhan hutan, atau mengganggu hidupan liar.

5.4 Tidak dibenarkan memasang khemah di luar kawasan yang dibenarkan.

5.5 Larangan membawa haiwan perliharaan 

5.6 Larangan membakar atau menghidupkan api di atas tanah.

6

Kebersihan

6.1 Pengunjung wajib menjaga kebersihan kawasan.

6.2 Semua sampah mesti dikutip dan dibuang ke dalam tong yang disediakan.

6.3 Dilarang membuang sampah atau sisa makanan ke dalam sungai.

7

Kemudahan

7.1 Kemudahan asas seperti tandas, surau dan tempat fire pit.

7.2 Pihak pengurusan tidak menjamin bekalan elektrik atau talian telefon di semua kawasan.

8

Kerosakan dan Penalti

8.1 Sebarang kerosakan kepada kemudahan awam atau peralatan akibat kecuaian pengunjung akan dikenakan caj ganti rugi.

8.2 Sila laporkan sebarang kemalangan atau kerosakan kepada pihak pengurusan dengan segera.

9

Cuaca & Bencana

9.1 Pihak pengurusan berhak menangguhkan, meminda atau membatalkan aktiviti sekiranya berlaku cuaca buruk, banjir atau kejadian luar jangka.

9.2 Sebarang bayaran balik atau penggantian tarikh tertakluk kepada budi bicara pihak pengurusan.

10

Melawat atau penghantaran barang

10.1 Semua jenis penghantaran hendaklah diambil sendiri oleh campers di kaunter/resepsi.

10.2 Pelawat yang menziarah keluarga dalam campsite akan dikenakan caj masuk RM6 seorang (sehingga 7 malam). Caj RM10 dikenakan untuk yang bermalam.

Bil

Perkara

Huraian

1

Booking and Payment

1.1 Reservations must be made through the booking platform on the website at least 2 days prior to the check-in date. 1.2 A 50% deposit is required to confirm the booking.

1.3 Full payment must be made 2 days before the check-in date.

2

Refund and

Cancellation Policy

2.1 All payments are non-refundable for cancellations made less than 24 hours prior to the scheduled arrival date.

2.2 An administrative fee of RM5 will be charged for all cancellations.

2.3 No rescheduling is allowed for last-minute cancellations (within 24 hours of arrival) or no-shows.

3

Operating Hours

3.1 Camping check-in time: 8:00 AM – 8:00PM

3.2 Camping check-out time: 7:00 PM

3.3 Picnic hours: 8:00 AM – 7:00 PM

3.4 A penalty will be imposed for late check-out without prior approval.

4

Safety

4.1 The management shall not be held liable for any loss, damage to property, accidents, injuries, or fatalities occurring on-site

4.2 All camping and picnic activities are carried out at the visitor’s own risk.

4.3 Visitors must adhere to all safety instructions and warning signs provided. 

5

Prohibited Activities

5.1 The possession of alcohol, drugs, firearms, or flammable materials is strictly prohibited.

5.2 Loud noise, especially after 11:00 PM, is not allowed.

5.3 Tree felling, picking forest plants, or disturbing wildlife is strictly forbidden.

5.4 Tents may only be set up in designated areas.

5.5 No pets allowed

5.6 Starting a fire directly on the ground is strictly prohibited.

6

Cleanliness

6.1 Visitors are required to maintain cleanliness within the premises.

6.2 All waste must be collected and disposed of in the designated bins.

6.3 Littering or disposing of food waste in the river is strictly prohibited.

7

Facilities

7.1 Basic facilities such as toilets, prayer room (surau), and fire pit are provided.

7.2 The management does not guarantee electricity supply or mobile network coverage in all areas.

8

Damages and Penalties

8.1 Any damage to public facilities or equipment due to visitor negligence will incur compensation charges.

8.2 All accidents or damages must be reported to the management immediately.

9

Weather & Natural

Disasters

9.1 The management reserves the right to postpone, amend, or cancel activities in the event of bad weather, floods, or unforeseen circumstances.

9.2 Refunds or rescheduling are subject to the discretion of the management.

10

Visiting or Delivery

10.1 All deliveries must be collected by campers at the counter/reception.

10.2 Visitors visiting customers in the campsite will be charged RM6 per person (until 7PM). RM10 applies for overnight stay.